Dunkin' Donuts owner calls police on black woman using store's WiFi

Monica Otayza
Nov 17, 2018
07:18 A.M.

A local Dunkin' Donuts owner called the cops after getting into a heated argument with a black woman who was using the store's advertised free WiFi.


In a local Dunkin' Donuts franchise in Virginia, the owner of the shop had to call for backup law enforcement on a woman after she discovered that she filmed their heated confrontation over whether or not the owner was racially profiling her.


According to The Daily Mail UK, the woman was discovered to be 46-year-old Tirza Wilbon White, who filmed the exchange last Thursday on her cellphone. She filmed the scene after she and another "brown-skinned" customer were told that they would have to purchase something before using their free WiFi.

Source: Facebook / Tiza White

Source: Facebook / Tiza White


When White asked the owner, named Christina Cabral, why she had to purchase something despite the free advertisement, she explained that the branch has had a couple of incidents wherein fights broke out due to loitering in the store, and they are trying to avoid similar incidents from happening again.

However, the customer was keen on staying, as she reportedly visits the same store once or twice a week to avail of the free WiFi services. In the end, Cabral was firm about having to implement the policy, especially since it was a Dunkin' Donuts policy, and not just something that she made up.

Source: Facebook / Tiza White

Source: Facebook / Tiza White


"I don't know what company you own but as a franchisee I do get to make my own rules and that's posting signs. Because I need to ensure safety to my customers and I'm not saying you're a problem but I've had problems in the past with customers. They hang out here for eight hours, they get into fights…"

After accusing the owner of racially profiling her, Cabral decided to call the cops especially since she felt she was being blackmailed for having to implement a store policy.

Source: Facebook / Tiza White

Source: Facebook / Tiza White


In the end, White stayed until she was able to speak to law enforcement, and the officers explained that they have indeed tried to help diffuse situations such as these before to avoid fights.

The situation ended with the customer leaving the premises, as if she didn't leave the property, the officers would have to issue her a summons.

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