Gran Sends McDonald's Photo of Their 'Filthy' Kitchen, but They Say It's a Compliment

A gran was compelled to throw her McDonald's meal in the trash when she experienced first-hand how filthy the fast-food chain's kitchen looked. She was so appalled by what she saw that she couldn't even ask for a refund.

Customers can really make or break a brand, and even the slightest complaint from them can prove to be damaging to the company's image. This is exactly what happened in Wales, England, when a lady was horrified by what she saw at a McDonald's outlet.

The 61-year-old Ceri Pepper was out to get food for her family and visited the McDonald's branch in Crossways Parc, Wales, England. To her astonishment, the giant fast-food chain was a complete mess, presenting a horrendous image.

She instantly took out her camera to capture the restaurant's dilapidated state. The surfaces, units, and serving area were covered with spillage and dirt; food, including nuggets, french fries, and lettuce, lay scattered on the floor. She also noted:

"It was gross. They'd kicked all the food underneath the units too."

However, Ceri was utterly shaken by McDonald's response when she showed them the pictures on social media. The giant fast-food franchise took it as a compliment and said that they love when their customers appreciate their hygiene and cleanliness.

Ceri was disgusted to the core when she saw a staff member struggling to hold a bottle of toffee sauce with two fingers for her McFlurry and couldn't balance it properly because it was dripping with a sticky liquid.

She also contacted Environmental Health and never went back to that place ever again.

She pointed out that the entire kitchen place of the restaurant was a complete wreck. She said that the mess was too much to bear, and she couldn't believe her ears because she had seen the restaurant cleaner even when it was flooded with customers.

Not being able to control herself anymore, she stopped on her way out to ask a young girl the reason behind the dismay and was told they were "too busy to clean up." Ceri also expressed that the floors weren't only covered with food but also dirt, further adding:

"All the orders were piled up. They weren't cleaning anything. It was just piling up and piling up."

The mother of four said that while she should have returned her order, complained, and demanded a refund, she didn't wish to take a risk, so she left the place after putting her meal in the trash can.

Ceri had paid £14 ($19.19) for her complete order, which included three triple cheeseburgers, two packets of fries, and two McFlurrys. The 61-year-old lady noted that the restaurant staff was completely oblivious to her presence and didn't care at all.

After her horrendous experience, she took her family to another branch. She was particularly put off by McDonald's response and was convinced they took it as a joke. She also contacted Environmental Health and never went back to that place ever again.

In response to her call to Environmental Health, she was assured that such behaviors were highly unacceptable. A McDonald's spokesperson later issued an apology, further adding that cleanliness and hygiene were their topmost priorities.