Makeup giant Sephora was one day shy of a company-wide sensitivity training when comedian Leslie Jones called for a boycott of its stores. Jones claimed her makeup artist was in tears after an incident with Sephora's employees.
Sephora has been hit with another customer complaint and this time it came from Leslie Jones. The comedian recently tweeted her dismay over the maltreatment of her friends while shopping at the popular beauty store.
Just a day short of Sephora’s sensitivity training aimed at correcting past mistakes in customer service, the makeup distribution giant became the subject of a boycott encouraged by Jones.
"my makeup artist just called in tears of how bad they treated her and my friends wife!!"
According to a tweet sent by the comedian on June 5, her makeup artist was driven to tears during an encounter with an employee in the company’s 2103 Broadway store.
“I sent my makeup artist @LolasBeautyMark and my best friends wife to @Sephora 2103 Broadway store,” she began. “she needed makeup and to learn how to apply. my makeup artist just called in tears of how bad they treated her and my friends wife!! The salesperson and manager.”
Though Jones didn’t elaborate on what actually transpired for her friend to call crying she decided it was time to ditch the store completely. She ended her tweet with a bold statement saying “SO NO MORE SEPHORA.”
"If we spend money in your store we deserve customer service too.”
Not contented with her tweet, Jones reposted it on her Instagram and unleashed an expletive-filled rant against the company.
"Tired of your [expletive] If we spend money in your store we deserve customer service too,” she reasons. “SO [EXPLETIVE] YOUR STORE @sephora.”
Further, Jones says,
“you got to close your store to teach your employees sensitivity how about fire they ass and hire people who got sensitivity. Cause they exist!!! I'm tired of this shit!! What happen to customer service. Do we just not give a [expletive] anymore!! #NOMOSEPHORA."
Hours after her tweet, the company responded and apologized for the incident.
"we're very sorry to hear this. We have reached out via Instagram and hope to connect with you and your friends directly."
Just a day after the unpleasant encounter, its 400 stores were scheduled to cease operations to allow its employees to attend a sensitivity training.
It’s unfortunate the incident had to happen when Sephora was working on setting things right. Just a day after the unpleasant encounter, its 400 stores were scheduled to cease operations to allow its employees to attend a sensitivity training.
The beauty company was encouraged to conduct the training after rapper SZA complained of being racially profiled while shopping at the store from Rihanna’s Fenty Beauty line. To make amends for the rude treatment SZA received, Rihanna reached out to the singer with a note to apologize and a gift certificate of an unspecified amount.
Meanwhile, Sephora seems to be dealing with it by re-training all their employees about the importance of good customer service.