Woman presents ticket for baseball game but staff do not let her in because of her service dog

Rebelander Basilan
Sep 14, 2018
01:46 A.M.
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Natalia Duran showed her ticket for entry at a Tulsa Drillers baseball game in Oklahoma. However, the man working at the stadium denied her entry over what she tells is her service dog.


In the video posted by Duran on Facebook recently, an employee can be heard saying he is just obeying regulations from the Americans with Disabilities Act (ADA). He then asked Duran what the pup is specifically trained to do.

Duran responded that the dog has 120 hours of training and that it's on the United States Dog Registry. Follow us on our Twitter account, @amomama_usa, to learn more and scroll down to watch the video.

The woman explained that she has post-traumatic stress disorder (PTSD) ever since she was a victim of a brutal attack during which she was stabbed many times.

Source: Freepik

Source: Freepik


Duran also explained that the dog is a psychiatric service dog. But the staff went through many questions and her pooch ultimately not allowed to enter. She and her family were given refunds for the tickets.

“It’s ridiculous that he went to this extent causing me to feel like I had to defend myself from him drilling me on my disability and her services,” she said. “It was beyond embarrass[ing] and emotionally hurtful.”


In a message Duran sent to FOX23, she stated her pooch sits with her when it senses anxiety and will paw at her until she starts to pet it.

The dog continues until she pets her, and it distracts her from the anxiety, she added.


Duran continued that she explained it to two others at the stadium before she decided to record the video.

According to a public relations representative with the Drillers, Brian Carroll, the man in the clip followed ADA regulations.

In the website of ADA, a service animal is described "as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability.”

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