Grandmother Is Kicked Out of Hotel in the Middle of the Night by Police for Leaving a Bad Review
A grandma and her granddaughter were on the first of a three-night stay in a hotel in Georgia when they received an unexpected call from the manager. Soon afterward, they found themselves walking in pajamas to another hotel.
Everyone looks forward to a relaxing holiday with family, especially after a long and tiring routine that hardly offers a tranquil respite. While vacations provide the perfect opportunity to rewind, sometimes it only takes moments for things to go topsy-turvy.
A 63-year-old grandmother was looking forward to spending quality time with her 6-year-old granddaughter when an unpleasant experience ruined their mini-vacation.
Susan Leger pictured with her granddaughter. | Photo: twitter.com/DailyMirror
HOLIDAY GONE WRONG
Susan Leger and her granddaughter were about to go to bed on the first night of their three-night stay at the Baymont Inn & Suites in the mountain town of Helen, Georgia, in September. Suddenly, Leger's mobile phone rang.
At 8:40 p.m., the grandmother received a call from the hotel manager, Danny Vyas, telling her he had called the cops and they had to vacate the room.
The hotel manager's call allegedly came after the grandma left a review on Hotel.com post-check-in, the website where she had booked Baymont Inn & Suites. She gave the room three out of five stars, saying the hotel was "rundown."
A picture showing Baymont Inn & Suites located in Helen, Georgia. | Photo: YouTube.com/11Alive
Leger's review further stated that the pool wasn't open, and the toilet didn't flush well. The elderly lady didn't know that the customer reviews were shared with the hotel management during the guest's stay.
They also issued a statement that said they had temporarily removed Baymont Inn & Suites from their list.
Leger said the manager screamed at her, asking her to leave the room in the middle of the night. She said her granddaughter was so scared that she couldn't stop crying and clung to her leg the entire time.
A picture of 63-year-old Susan Leger who had an unpleasant experience at Baymont Inn & Suites. | Photo: YouTube.com/11Alive
EXPULSION FROM THE HOTEL
The Georgia grandmother initially thought that she was being pranked. She shared how the hotel manager misbehaved with her, threatening to call the police only because she had given them a bad review. Leger also revealed:
'The man is screaming at me. He was saying, 'You get out … You lie, you lie. You gave me bad review.' 'And I'm just sitting there going, "Oh my gosh, is this a prank call (sic)?'"
Soon afterward, there was a loud bang, and when Leger answered the door, she saw an officer from the Helen Police Department telling her she and her grandchild had to leave the hotel immediately.
A picture of Baymont Inn & Suites Hotel Manager, Danny Vyas. | Photo: YouTube.com/11 Alive
The police officer helped Leger, and her granddaughter find a room in the Fairfield Hotel. They had to grab their stuff and walk in their pajamas to the hotel in the middle of the night.
According to the police report, Leger's bad review of the hotel was listed as the reason for Vyas telling them to leave. But Vyas denied the reason and said that in his call to 911, he said the customer was unhappy, which is why they let her go.
When WXIA contacted Vyas in September, he shared how Leger never reached out to the hotel staff regarding the issues she faced. However, two months later, he said that the reason behind removing Leger was that she called and complained several times.
A picture of Susan Leger's 6-year-old granddaughter. | Photo: YouTube.com/11Alive
RESPONSE FROM HOTELS.COM
A few WXIA reporters booked a room in the same hotel through Hotels.com and discovered a faulty deadbolt, litter under the furniture, and faulty bathroom lights. Even though Leger was kicked out of the hotel, she didn't receive a refund. She also shared:
“They couldn’t give me a refund, but they offered me some coupon towards a future thing. It’s like, ‘Forget it.’”
In response to WXIA reaching out to Hotels.com, they finally refunded her amount two months later. They also issued a statement that said they had temporarily removed Baymont Inn & Suites from their list.
Leger holds Hotels.com responsible for being forced out of the hotel room, saying that she would have never gone through so much trouble had she not reviewed the hotel during her stay. She also expressed:
“If you don’t want to be walking in your pajamas with your 6-year-old granddaughter, don’t leave a review if you’re currently still at the place.”
According to Georgia's special law pertaining to hotel guests, they could be asked to leave without prior notice for their "failure to pay the sums due, failure to abide by rules of occupancy, failure to maintain reservation or other action by a guest."
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