The Cheesecake Factory is facing lawsuit over pre-calculated 'recommended tips'

May 09, 2018
04:31 A.M.

A customer of one of the most popular restaurant chains in the world filed a lawsuit after seeing his receipt.


Giving 15-20% tips to servers has been a common practice for a long time all over the world, especially in America.

While some customers and servers are happy with this agreement, there are a few people who feel generous and would give tips higher than the recommended percentage.

If the service is good, most customers tend to give more tips. This makes both the customers and the servers happy.

Meanwhile, one customer of The Cheesecake Factory was not so happy after he received his receipt.


The restaurant is known to give receipts with a suggested tip on it. It has been calculated and it makes it less time consuming for everyone.

Marcel Goldman once ate at the said restaurant and took notice of the suggested tip on his bill.

What he saw drove him to file a lawsuit against The Cheesecake Factory, which has over 200 branches all over the world.

As shown by Goldman, the restaurant does illegal recommended tip practices. He explained that he paid $38.50 for his meal but the recommended tip was above 40% of that amount.

The error supposedly comes when the total bill gets added up. The recommended tip should be the amount that the total party should pay but the restaurant somehow showed through their receipts that it should be paid by each individual diner.


It’s very easy for the restaurant to get away with the discrepancy since most people are in a rush and tend to pay what is shown on the receipts.

Goldman was not one of those customers.

An inquiry on Buzzfeed regarding the issue caught the attention of the restaurant. They responded yet refused to take responsibility.

In an email written by the restaurant’s spokesperson, Alethea Rowe, it stated, ‘All gratuity amounts listed on our guest checks are suggestions only. Guests are free to tip as they please.’

Please fill in your e-mail so we can share with you our top stories!
By subscribing, you agree to our Privacy Policy
Related posts

Parents Are Forced to Pay Extra $50 for 'Bad Parenting' at Restaurant

October 30, 2023

Bride Shopping for Wedding Dress Has 'Blood Leave' Her Body When She Wanted to Pay

January 10, 2024

I Left the Bartender a 50% Tip but She Thanked Only My Husband

February 08, 2024

I Left the Bartender a 50% Tip but She Thanked Only My Husband

November 17, 2023

36 Retail Workers Share the Wildest Ways Customers Have Tried to Scam Their Business

November 17, 2023

Single Mom Expected to Pay $150 Towards Bill Though Her Share Only Amounted to $25

January 28, 2024

Boss Fires Waitress for Taking Leftovers from Restaurant, Next Day He Gives All His Money to Her — Story of the Day

February 15, 2024

Delivery Drivers Share the Weirdest Stories from the Job

November 10, 2023

Sales Agent Flips off Poor Client at Fancy Store – Story of the Day

April 08, 2024

Spoiled Guy Humiliates Disabled Waiter Who Later Teaches Him a Valuable Lesson – Story of the Day

November 02, 2023

Man’s Stepdaughter Humiliates Waiter at Fancy Restaurant — Her Mom's Reaction Contradicted His

November 06, 2023

12 Wild Stories About People Who Got Fired On Day One

January 16, 2024

My Wife Demands That I Pay a Bill of $700+ for Her and Her Friends

November 06, 2023

Rich Guy Humiliates Disabled Waiter Who Later Teaches Him a Valuable Lesson – Story of the Day

February 16, 2024