Chipotle offers job back to manager who refused serving black men after 'new information' emerges

Monica Otayza
Jan 21, 2019
03:29 A.M.
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Last week, Chipotle swiftly responded to the outcry of social media users to fire one of their branch managers who allegedly refused to serve a group of black men.


However, after a thorough investigation, it turns out the manager did what she felt was right in the situation, and the restaurant has been trying to give her job back.

A man named Masud Ali posted recordings on Twitter of the incident which occurred in a local Chipotle of him trying to order food.

From the video's perspective, the manager refused to take his order and even asked for a "proof of income" on that particular night.


According to a statement released by the Mexican food hub,

“Our actions were based on the facts known to us immediately after the incident. We now have additional information which needs to be investigated further. We want to do the right thing, so after further investigation, we’ll re-train and re-hire if the facts warrant it."


Indeed, it turns out the group of men have a habit of "dining and dashing", or ordering and not paying for their food.

This caused the manager to react the way she did, as this was not the first time the group of men did it.

The manager, along with other employees, believe that the group of men were the same group who didn't pay a few nights prior to the incident.


After realizing that they hastily fired their manager, Chipotle's Chief Communications Officer, Laurie Schalow, released another statement to the Washington Post.

“We have spent the last few days reviewing the evidence available to us regarding the incident in St. Paul, MN. Based on our review, we have offered our manager her job back. While our normal protocol was not followed serving these customers, we publicly apologize to our manager for being put in this position.”

As for how the manager is doing, she thanked her well-wishers for the support they have been giving her, which has given her the positive vibes she needs to get through her current situation.

"I can’t thank you enough for the kind words, positive vibes, prayers and warm thoughts."

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