High School Sweethearts' Outing Ended in Tragedy at Twin Falls In-N-Out – What Brought Them There Has Left Family Devastated

A long-planned reunion was waiting at the end of the road, but Dale and Reinette Schultz would never arrive together.

They had made the journey countless times before, never imagining this trip would end before they reached their family. What placed Dale and Reinette Schultz in the path of a gunman was so ordinary that, in hindsight, it feels almost unbearably cruel.

On Saturday afternoon, August 1, 2026, the shooter opened fire at an In-N-Out Burger in Twin Falls, killing three people and injuring seven others in an attack that quickly spread into the restaurant's parking lot.

Opened on July 24, the Twin Falls restaurant had welcomed customers for just over a week before the shooting, according to a KMVT News Facebook post covering its grand opening.

Authorities said he was armed with an AR-style rifle, and video recorded from a nearby vehicle appeared to show him firing toward a blue Tesla before moving across the lot with the weapon.

Police Identify the Suspect

The New York Post reported that police identified the suspect as Chad Williams, 24, during Sunday's press conference. Twin Falls Police Chief Matthew Hicks said investigators are confident the gunman acted alone. He also commended an off-duty state trooper and an armed citizen who confronted the shooter during the shooting.

Additionally, authorities said Chad died from a self-inflicted gunshot wound after the attack. Investigators have not announced a motive, and Matthew said Chad's family has been fully cooperative as detectives continue examining what led to the shooting. "Their hearts are also broken at this time," the police chief added.

The Moment a Familiar Journey Took a Horrifying Turn for a Couple

Husband and wife, Dale and Reinette, had left Utah and were traveling to a family reunion in Idaho when the violence erupted near the new In-N-Out Burger on Blue Lakes Boulevard North. Dale, 66, was fatally shot, while his wife survived but suffered severe injuries.

The attack also claimed the lives of 23-year-old Ashley Garibay of Stockton, California, and 59-year-old Christopher Claunch of Hagerman, and at least seven other people were injured.

Along with the loved ones of the other victims, the Schultz family can not begin to explain the sudden and devastating absence left behind. "We didn't know how severe they were hurt," Dale’s brother, Jackson Schultz, said. "Several texts and calls from family [came in], and that's when we found out that Dale didn't make it."

Adding another sorrowful layer to the news is the fact that relatives were unable to see him. "It's still hard to wrap my head around that he's gone," Jackson reflected.

Dale and Reinette had been together since they were both 15 years old. They were not simply husband and wife; they were high school sweethearts whose lives had remained intertwined for more than five decades. "They were sweethearts," Jackson said. "And you always saw it."

The Man Dale's Family Called Their 'Rock'

Relatives remember Dale as the "rock" of the family — a devoted husband, father, grandfather and brother who quietly made himself available whenever someone needed help. Jackson and his wife, Brenda, described him as humble, hardworking and deeply loyal to the people he loved.

"I would have said that he was the best of the Schultzes," Jackson declared. "He was a man's man and the best father that I know to his kids." To his daughters, Dale was a hero, and to his grandsons, he was a role model.

He was also an Air Force veteran, a sculptor, a gardener and a beekeeper — a man whose list of talents seemed nearly as long as the list of people who relied on him. "All they had to do was call and ask him. He was there, always," Brenda said.

Retirement had given Dale and Jackson more time together, and the brothers had spent the past year reconnecting. They played cornhole every week and talked about future trips they hoped to take.

"We were talking about vacations we could go on," Jackson told KTVB 7 through tears. "And that's gone." On Tuesday, their brother Glenn took Dale's place during their usual cornhole game. People who gathered there shared story after story about how much Dale had meant to them.

The Ordinary Stop That Changed Everything

Yet amid the tributes, one painful question lingered: How did a familiar family journey bring Dale and Reinette so close to the gunfire? They had not stopped near the restaurant for a celebratory dinner or a planned night out; they were there because their car needed power.

The couple had pulled into a Tesla charging station near the In-N-Out while traveling to the family reunion. It was supposed to be a routine pause on a route they knew well — the sort of stop most travelers would barely remember once they were back on the road.

Instead, Chad fired directly into their vehicle, killing Dale and leaving Reinette with extensive injuries. Had their car not needed to be charged, the high school sweethearts may never have been near the restaurant at all.

'It Will Take an Entire Village'

Now, Reinette faces a long physical recovery alongside a loss that her family fears may become even more painful once she begins rebuilding her life without Dale.

She was transferred to the University of Utah Hospital, where she is receiving treatment for extensive shoulder injuries. The family plans to hold a memorial for Dale after Reinette returns home, where she will continue to recover. Relatives are also raising money to help cover her medical treatment and Dale's funeral expenses.

Brenda said Dale's absence will be felt far beyond his immediate household because he had been the person so many others called when they needed support.

"You look at the downline of how many people this truly impacts," she said. "It will take an entire village to help Reinette, her daughters, her grandsons... it's going to take a village to remotely even come close to helping to do what Dale just did all the time."

In-N-Out Mourns Those Affected

Following the shooting, In-N-Out Owner and President Lynsi Snyder shared a public statement expressing grief over the tragedy and its impact on employees, customers, and their families. The Twin Falls restaurant was the company's 441st location.

Lynsi confirmed on Instagram that one of the company's associates was among those killed during the shooting:

"She was taking care of our most important asset - our Customers, and her life was taken by a disgusting human who doesn't value the lives of others or his own. He shot both on our property and off, and ended his life shortly after he took the precious lives of our Associate and Customers, innocent people who never saw it coming."

She said the company will mourn alongside the victims' families while supporting employees and customers who witnessed the violence. Lynsi described the loss as heartbreaking and encouraged people to seek comfort and strength rather than respond with anger.

She also pledged that In-N-Out will stand together with those affected and "do everything we can to learn from this situation."

Police Warn Against False Claims Online

According to KTVB 7, Matthew warned the public not to share another name that had begun circulating online, stressing that the individual has no connection to the shooting.

Before taking questions, the police chief urged the public to rely on verified information rather than online speculation. "This information is absolutely false. This gentleman has no involvement in this incident whatsoever," Matthew said.

Police also said an active-duty service member who shares the suspect's name has become the target of online harassment and false accusations despite having no involvement in the case.

If you or someone you know is considering suicide, please contact the National Suicide Prevention Lifeline at 1-800-273-TALK (8255), text "help" to the Crisis Text Line at 741-741, or go to suicidepreventionlifeline.org.