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 tiktok.com/@clawdbycaroline
Source: tiktok.com/@clawdbycaroline

Couple Buys VIP Tickets to Rolling Loud Festival and It Allegedly Turns Out To Be Wheelchair Inaccessible

Brittany Chalmers
Aug 02, 2021
01:50 P.M.
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When a couple bought VIP tickets for a music festival, they never expected that they wouldn't be able to watch the show as they imagined. Allegedly, the venue was not wheelchair friendly, and they could not access all of the action.

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The Rolling Loud music festival caused an online upset this month. The couple didn't have any problems with the lineup that included stars like Travis Scott and Megan Thee Stallion—Instead, their issue was with the venue.

The Miami event allegedly claimed to be disability accessible, but when a woman and her boyfriend tried to make their way around the venue, they were surprised to find that this was not the case.

In a viral TikTok video, a woman explains that a festival did not accommodate her boyfriend who was in a wheelchair | Photo: TikTok/@clawdbycaroline

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THE FESTIVAL WAS ALLEGEDLY NOT ACCESSIBLE

In the viral TikTok clip, the woman explained that her boyfriend had broken his leg and was consequently in a wheelchair. Despite reaching out to festival representatives via email before the event, she did not get any feedback.

The TikToker was outraged that the festival wasn’t accessible for all VIP ticket holders. In her clip, she panned the camera to show her boyfriend in his wheelchair. His leg appeared to be in a cast as they watched the show from a distance.

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MORE GRIEVANCES

She also highlighted other grievances, such as the uneven ground and an understaffed and ill-equipped disability help desk. This upset the woman because the festival's website clearly stated that there would be an "Access Center."

The woman indicated that the venue's uneven surface areas caused her boyfriend's wheelchair to break within the show's first hour. As a result, he had to use crutches to make his way around the event.

In a viral TikTok video a woman showed her boyfriend who was in a wheelchair forced to sit far away from the stage | Photo: TikTok/@clawdbycaroline

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THE DISABILITY POLICY

She captioned the clip that now has over 1 million views, "Paid so much money for this place not to be ADA accessible." She also added the hashtags #disabilityawareness and #americandisabilityact.

The festival had an official Rolling Loud website that notified attendants about their disability policies. It also outlined their efforts to accommodate people with disabilities.

TikToker explained that a festival did not accommodate her boyfriend who was in a wheelchair | Photo: TikTok/@clawdbycaroline

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THEY PROMISED ACCESS

The notice on their website stated: “Rolling Loud is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the festival amenities.”

The TikToker made two more videos to explain exactly what happened during their experience. She expressed that the issue was not just about her boyfriend.

In a follow up video the TikToker shared that festival officials eventually contacted her to assist with disability accessibility for her boyfriend | Photo: TikTok/@clawdbycaroline

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CONTACTED BY AN OFFICIAL

She shared that she wanted to highlight the struggles that many people with disabilities have to face every day. In Part 3 of her TikTok video series, the woman outlined what happened during the rest of their festival experience.

She explained that they were eventually contacted by an official who apologized and gave her all of the information they needed to ensure they had an enjoyable time without hiccups.

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