Cashier left crying after rude mom used her as an example for failure

There is the common notion that “the customer is always right,” and it is probably a great principle to follow, but a retail store manager knew he had to step in after a woman was rude to one of his employees.

The victim of this customer who attempted to humiliate her in front of her little daughter shared her story with Newsner, and she is thankful to her manager for coming up with the perfect response to the horrible treatment she suffered.

The anonymous protagonist of this episode is a college student who took a job as a cashier in a supplies store to make some money while she was busy working on her bachelor’s degree, and it was a job she really enjoyed doing.

Once, during the ‘back-to-school’ tax-free weekend, the busiest time in the store, this cashier had to face a very rude customer who got angry over an expired coupon and tried to make her feel bad by belittling her work. Read more on our Twitter account @amomama_usa

Source: Freepik

Source: Freepik

It all started with a customer that the cashier described as an “upper-class woman with bleached blonde hair carrying a designer purse” coming to the register and throwing her stuff on the counter and shower a bad attitude since the beginning.

The ill-mannered woman tried to use some discount coupons for some of her purchases, but the cashier found out that one of the coupons had expired, and when she informed the customer about this, she had the worst possible response.

“I politely informed her that I would be unable to apply that particular coupon to her purchase, as it was expired,” the cashier recalls.

Source: Freepik

Source: Freepik

“‘But why? It’s a coupon and you guys should take any coupons that the customer gives you,” the woman, who was accompanied by her 7-year-old daughter, replied.

The cashier repeated what she had just said, and added that apart from being expired, the coupon didn’t even match the items in her purchase. The customer got increasingly angry for not having her way in this, even when she was wrong.

The customer asked to speak with the store manager, who happened to be standing very close by, and as he approached the register, the woman “leaned down to her daughter and said, in a sickeningly sweet voice:  ‘See honey? This is why you go to college and get an education, so you don’t have to end up like her working as a cashier!’”

Source: Freepik

Source: Freepik

“My face turned bright red and the tears starting forming in my eyes as I muttered to her that I was, in fact, going to college and that this was a part-time job.”

Luckily for the cashier, who was overcome by emotion by then, her manager did what he had to do and took his employee’s side, and asked the customer to repeat what she had said to her daughter.

“She had a smug look on her face as she explained that she was the customer and the customer is always right and that she just needed this coupon to be applied. I wanted to punch her in the face,” wrote the cashier.

It is satisfying to hear that this horrible person was put in her place and that a wise manager chose to support one of his workers instead of an abusive customer, even if it meant losing a client.

“My manager stood there and looked at her for a few seconds, and then began taking all of her already bagged items out of their bags.

‘What the hell are you doing?!’ the witch screeched.

Slowly and calmly, my manager said, ‘Ma’am, I will not let you stand here and ridicule and abuse my employees. I am going to have to ask you to leave. We no longer wish to do business with you.’"

"She stared at us wide-eyed and red in the face, and then looked behind her to see a long line of customers all looking back at her. She sputtered. She cried. She threw a tantrum. Her young daughter behaved better than this grown woman! It was insane.

She took her purse and her cards, grabbed her daughter’s hand, and stormed out, while screaming, ‘I am never coming back here again! I am going to call your boss and have you all fired! Do you know who I am?’

My manager chuckled, and then told me that I could go take a breather in the back because at that point I probably looked like I had seen a ghost.”

It is satisfying to hear that this horrible person was put in her place and that a wise manager chose to support one of his workers instead of an abusive customer, even if it meant losing a client.

Sadly, every day, hardworking and honest people have to put up with the bad attitude of people who feel entitled to humiliate and disrespect others just because they are spending their money on that particular business.

Stories like this, surely teach everybody a lesson on being kind to each other and not assuming things about people we don’t know anything about.

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